1. Sign out & Factory Reset
※ Activation lock may still remain even after reset.
Please turn off 'Find My iPhone' and sign out completely.
Settings ➜ Apple ID ➜ Sign Out
Scroll down and tap [Sign Out]
1. Factory Data Reset
All accounts including Samsung/Google must be removed.
Settings ➜ General management ➜ Reset ➜ Factory data reset
2. SIM Card & Data Policy
Please backup your important data and remove your SIM card before shipping. We will permanently erase all remaining data upon inspection.
3. Shipping Guide
⚠️ You must ship your phone to us directly.
Please securely pack your phone and drop it off at any CU or GS25 convenience store using their parcel service (Postpaid/Receiver pays).
Shipping Address (Receiver):
Busan, Busanjin-gu, Dongcheon-ro 116
Hanshin Van Building #1003
(Sharaphone)
010-3263-5672
Korean Address (Show to clerk):
부산시 부산진구 동천로 116
한신밴빌딩 1003호 (쉐라폰)
010-3263-5672